Delivery & Returns

UK Delivery

UK (Mainland) Delivery is £5.00 

Delivery of A2 Prints

UK Mainland orders are shipped within 1 working day from ordering via DPD or DHL, using a next day service. 

*Please allow an extra day for personalised orders*

You will receive a tracking number and delivery window when your order is dispatched.

Please do contact us if you have left it late, and need your print for a specific date. We will do our best to get your print to you on time!

Delivery of Canvas Prints

UK Mainland orders are delivered within 7 working days from ordering, via Fedex. 

You will receive a tracking number and delivery window when your order is dispatched.

International Delivery

International orders are shipped via DPD or UPS and you will receive a tracking number when your order is dispatched. Please be aware you may have to pay a customs charge at your side. These are set by each individual country and are outside of our control, so please check. For international delivery please contact us for a delivery quote.

Please allow 7 - 10 working days for international orders.

Damages

Very occasionally items can be damaged during transit. If this happens, please fill out our online form so that we can collect the damaged item from you and arrange a replacement: Damaged Item Return

Returns

If you are unhappy with your item, please complete our returns form using this link: Returns Request Form

Once the form is completed, please send the item back to us in the original packaging, and in re-saleable condition, within 14 days from receipt of your item.

Once received and approved, we will process your refund.

Our postal address is:

Terry Kneeshaw Art

Coatham Hall

Coatham Mundeville

Darlington

DL3 0XL